Welcome to ATMIK ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Privacy Policy. By accessing or using our Services, you agree to the collection and use of your information as described in this Policy.
We reserve the right to modify this Policy at any time. Any material changes will be communicated through our Services or posted on our Site. Your continued use of our Services after such modifications constitutes your acceptance of the updated Policy.
1. INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
1.1 Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
- Transaction Information: Details of your subscription plans, payment history, and billing information. Billing Information: Credit/debit card details, UPI, billing address, and payment history. (For security, we do not store full payment card numbers; these details are processed securely through our payment processor.)
1.2 Usage Information and Device data:
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
1.3 Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
1.4 Log Data: Pages visited, time spent on the Platform, search queries, and interactions with content (e.g., Shlokas and mantra’s played, reading material, magazines, wallpapers and pictures etc.).
1.5 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember your preferences and settings. Analyse usage to personalize your experience with the platform and improve it to deliver personalized content and advertisements. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.
1.6 Subscription Transaction Data
In connection with your subscription-based transaction, we may collect:
- Transaction Records: Details of subscription purchases, renewal dates, cancellation requests, and transactional history.
- Payment Processing Data: Data transmitted to our third‑party payment processors, which is subject to their privacy policies.
2. HOW WE UTILIZE YOUR INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
We use the information we collect for the following:
2.1 Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
2.2 Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
2.3 Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
2.4 Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
2.5 Legal and Compliance Purposes: Comply with applicable laws, regulations, and contractual obligations; resolve disputes; and enforce our agreements.
Our use of your information is based on our legitimate business interests, your consent (where required), and where necessary, to fulfill our contractual obligations with you.
3. Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
3.1 Companies who support our Site and Services.
3.2 Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested in order to perform our contract with you.
3.3 When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
3.4 Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include: We may share your information with third parties in the following circumstances:
4.1 Service Providers and Partners We engage trusted third‑party service providers to support our business operations (e.g., payment processors, hosting services, analytics providers, customer support, and marketing platforms). These partners are contractually obligated to use your information solely for the purposes for which it was disclosed and in accordance with our instructions.
4.2 Affiliates and Subsidiaries We may share your information with our affiliates and subsidiaries to help deliver a seamless subscription experience across our digital platforms.
4.3 Legal Requirements and Protection of Rights We may disclose personal data if required by law, regulation, or legal process, or when we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights and property.
- Prevent or investigate potential wrongdoing in connection with the Services.
- Protect the personal safety of users or the public.
4.4 Aggregated and De-Identified Data
We may combine and de-identify data so that it no longer identifies you personally and may share or use such aggregated data for research, analytics, and other business purposes without restriction.
Note: In all disclosures, we take steps to ensure that the recipient uses the information only for purposes consistent with this Policy and applicable law.
Category
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
- Geolocation data such as locations determined by an IP address or other technical measures
Categories of Recipients
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
5. Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
6. Children's Data
Our platform is not intended for children under 13 years of age. Users between 13 and 18 years may access our services only with parental consent, as per Indian data protection laws.. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws to ensure the protection of Children's data.
6.1 Guardian-Created ProfilesIf a parent or legal guardian wishes to create a profile for Child, they may do so by providing the following:
6.2 Guardian Information: The parent or guardian must provide their name, email address, phone number, and payment information to create and manage the Child's profile.
6.3 Guardian Consent: By creating a profile for a Child, the parent or guardian explicitly consents to:The collection, processing, and storage of the Child's personal data as described in this Privacy Policy. The Child's use of the Platform under the parent or guardian's supervision
6.4 Revoking Consent.
Parents or guardians may revoke their consent at any time and request the deletion of their Child's profile and personal data by contacting us at [Insert Contact Email]. Upon receiving such a request, we will promptly delete the Child's data in accordance with the DPDP Act and other applicable laws.
7. Data Security
We implement appropriate technical and organizational measures designed to safeguard your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials
8. Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
9. Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information in accordance to extant law on privacy and data protection is very clear. Section 43A of the Information Technology Act, 2000 read with the Information Technology. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
9.1 Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
9.2 Right to Delete: You may have a right to request that we delete personal information we maintain about you.
9.3 Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
9.4 Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
9.5 Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
9.6 Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
9.7 Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
9.8 Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
9.9 Delete your account: You can request to delete your account by contacting us at [Insert Contact Email]. Note that some information may be retained for legal or operational purposes.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
10. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided in the Platforms. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.
11. International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. And further use of the platform after such notification implies the compliance to the updated Privacy policy
13. Grievance Officer
In compliance with Indian laws, we have appointed a Grievance Officer to address any concerns or complaints regarding the processing of personal data, including Children's data. You may contact the Grievance Officer at:
Name: Arcstellar Private Limited
Email: atmik@arcstellar.com
Address: Bangalore, INDIA
Phone: +91 99001 59000